A Handbook on Telephone Etiquette
$6
Etiquette is a set of written and unwritten, social rules that guide how people are expected to behave in certain situations. These rules vary according to cultures, traditions, environments, professions, and social institutions. Etiquette may cover things like how to speak, how to dress in certain occupations and how to address those occupying certain offices and positions of authority. Telephone etiquette is very often used to refer to the basic rules of polite conduct usually expected in formal business intereactions, in social functions, in office settings, and in marketplaces. It is an important life skill that has become increasingly invaluable in businesses and social functions. Everyone needs to become proffient in it, especially as the world becomes more globalized, more complex, and rapidly changing. Without a shadow of a doubt, telephone etiquette is mandatory for everyone playing active roles in any profession requiring constant interactions with people such as front offices or receptions, sales, public relations, human resource mnagement, entertainment, coaching and business services. Telephone is still the easiest and most inexpensive tool to build and grow social networks. And to nurture business relationships. The importance of telephone etiquette will increase as the social media mature and get more complex. Outside the realm of WhatsApp messages, texting and emails, a significant percentage business people and ordinary citizens in most countries depend on telephones as a primary means of communication. So knowing the proper etiquette and procedures for speaking with someone on the phone can show a great deal of social knowledge and professionalism. This handbooks is an essential campanion for anyone who seriously cares about the impression they create anytime they speak with people on phone whether in a formal or informal setting.